Job Description

WELCOME TO SWISS Ô TEL CHICAGO

Swissôtel Chicago is a luxury 4 star/4 diamond hotel with 662 rooms and suites located in the heart of downtown Chicago. Inspired by our brand pillar, Vitality , our Swissôtel Chicago family is united by a common vision to re-engage, re-inspire and re-vitalize our commitment to delivering quality service, building quality relationships and living quality lives. 

 At Swissôtel Chicago, we put the emphasis on our people. We are extremely proud of our Vitality initiatives and offer a variety of wellness programs for our Colleagues, who – in turn – aspire to bring quality of life into our guests’ lives. Our goal is to provide a motivating and rewarding environment that attracts talented individuals who wish to develop their careers within a culture that values creativity and innovation in order to execute winning results aligned with our Vitality vision. Through our initiatives and Vitality culture, we have been named a Top Workplace by the Chicago Tribune for 8 years in a row!

Be Bold, Be Inspired, Be You.

Job Description

WHAT YOU WILL BE DOING:
You are at the heart of the hotel! As Assistant Director, Housekeeping, you will ensure our guests have an exceptional experience by assigning job tasks, making rounds on guest floors to evaluate room services, inspecting guest rooms and assisting your housekeeping colleagues to ensure the highest brand standards of service. 

You enjoy working in a team and accomplishing tasks that will make other’s feel cared for - and it just so happens you’ll be doing just that in an award-winning hotel.

• The ability to ensure service and production is provided in the proper manner, and with the usual high standards of the Hotel.
• Completes, in a timely fashion, all schedules and monitors staffing to insure maximum service, quality, efficiency and productivity. Also monitors fluctuations in occupancy so that schedules may be adjusted.
• Monitors daily assignments to insure that proper quotas and standards are maintained.
• Establishes safe working conditions and practices.
• Conducts physical inventories of all uniforms, linens and supplies.
• Must be able to work directly with outside contracted companies when on hotel premises.
• Ensures that all personnel is exposed to constant refinement, training and development on an ongoing basis.
• Ensures all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner.
• Assists the Director in the monitoring of cost management as it pertains to inventories, sue of supplies, labor and energy.
• Must be able to maintain good working relationships with all Department Heads in the Hotel at all times.
• Makes scheduled tours of the hotel, noting deficiencies and ensuring proper follow-up procedures. 
• Maintains permanent records of inspections by room number and date.
• The ability to become familiar with the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, production, quality and personnel.
• Ability to perform other tasks or projects as assigned by hotel management.
• Ensures, maintains, and improves Hotel standards in guest rooms, suites, public and Back of the House areas through periodic inspections conducted individually and with Housekeeping staff. 
• Supervises and monitors scheduled cleaning and maintenance work on guest rooms, suites, public and Heart of the House areas, maintains updated records of all work performed.
• Monitors and controls Housekeeping supplies usage (cleaning, and guest supplies).
• Train new Managers; Help to manage and train Housekeepers
• Able to inspect guest rooms and guest floor corridors upholding the highest of standards.

Physical aspects of the position include but are not limited to the following: 

• Constant standing and walking throughout the shift
• Constant bending, kneeling, pushing, pulling
• Occasional lifting and carrying over 50 lbs
• Occasional ascending or descending ladders, stairs and ramps

Qualifications

YOUR EXPERIENCE AND SKILLS INCLUDE:

We are searching for a talented individual who has proven success in guest service delivery, training and the management of multiple departments. Reporting to the Director, Housekeeping, the Assistant Director, Housekeeping will oversee the cleanliness of the hotel, inspire Colleague performance and drive guest satisfaction. Analytical skills, strength as a developer and a leader of others, creativity, and planning are some of the skills necessary for this position.

• 4+ years of supervisory and management experience required.
• Previous 4-star/4-diamond hotel experience highly preferred
• Highly motivated, organized, goal and results oriented individual who thrives under pressure
• Proven ability to effectively lead, motivate and develop a team
• Comprehensive knowledge of Housekeeping operations
• Hospitality/Business Degree an asset

Additional Information

WHAT IS IN IT FOR YOU:

• Salary Range: $76K - $82K
• Employee Benefit Card offering discounted rates at Accor worldwide
• Learning & Development programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
• Comprehensive Benefit Package which offers:
  • Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.

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