SUMMARY:
The Member Relationship Officer is responsible for delivering the distinctive Empeoples member experience by serving as a concierge in a progressive environment. Responsibilities include promptly greeting members in the retail branch lobby, providing account servicing including: processing account transactions (handling cash and checks, deposits, withdrawals, loan payments, and any other transactional request by member), handling general account maintenance functions, In addition, the MRO will process requests sent by our phone service team and be cross trained to serve members over the phone. All MROs are expected to educate members on products and service offerings. As a credit union, our business relies on member participation to facilitate the growth of the organization, and educating our members on the benefits of participation is crucial in this role. MRO’s have access to top-tier service and sales training. We fully support cross training and professional development.
ESSENTIAL FUNCTIONS:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
ADDITIONAL RESPONSIBILITIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
SUPERVISORY RESPONSIBILITIES:
None
QUALIFICATIONS: Knowledge Of:
Ability To:
REQUIRED EDUCATION AND EXPERIENCE:
License or Certificate:
Compensation & Benefits:
Empeople Credit Union is an EEO/Affirmative Action Employer.
EMPLOYMENT AT WILL
Empeople Credit Union employment is at will. Employees may resign from Empeople Credit Union as they
choose. Similarly, Empeople Credit Union may terminate an employee at any time, with or without notice or
cause. Nothing in this Handbook or any other manual or policy adopted by Empeople Credit Union in any way
alters the at-will nature of employment at Empeople Credit Union.
False statements or material omissions in the Application for Employment will be grounds for immediate
termination
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