Shelter Case Manager Job at YWCA of Greater Harrisburg, Harrisburg, PA

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  • YWCA of Greater Harrisburg
  • Harrisburg, PA

Job Description

  The YWCA Greater Harrisburg is seeking an experienced and compassionate Domestic Violence Shelter Manager to join our team immediately. In this impactful role, you will help create a safe, supportive, and empowering environment for survivors of domestic violence and human trafficking. This is an opportunity to make a meaningful difference—restoring hope and transforming lives. Bilingual candidates are strongly encouraged to apply.

Position Details:
  • Please note that this position comes with compensated on-call responsibilities.
  • Working hours are Monday-Friday 8am-4pm; with 37.5 hours per week.  
  • Salary $20.51
Successful Candidates Will:
  • Complete Intakes and provide orientations for shelter residents.  
  • Provide case management that engages survivors through collaborative development and discussion of goals and action steps
  • Develop safety plans with survivors
  • Facilitate weekly house meetings and shelter support groups
  • Provide ongoing support and advocacy, and utilize crisis intervention and de-escalation skills with survivors in crisis
  • Collect and record service and client information timely and maintain confidential survivor records and outcomes; prepare and submit detailed program data or reports as may be required in accordance with established deadlines
  • Develop and maintain professional working relationships with co-workers, supervisors, management, community members, other DV/SA agencies, shelters for the unhoused and/or survivors, and other organizations
  • Facilitate the upkeep of the shelter housing facilities
  • Support department crisis services including hotline coverage, medical and legal accompaniments, intakes and crisis counseling as needed
  • Assume (paid) on-call duties as assigned including evenings, holidays and weekends.
Position Requirements:
  • Two years relevant work experience in human services; Associates Degree in Human Services or related field with prior-related work experience; Bachelors Degree preferred.  An equivalent combination of education and experience will all be considered.
  • Prior case management experience REQUIRED
  • Highly developed written and verbal communication skills and developed emotional intelligence
  • Professional demeanor and positive attitude even in high-stress situations
  • Ability to use sound judgment, multi-task and prioritize tasks
  • Highly developed skills that demonstrate: professional boundaries, conflict resolution, problem-solving, and crisis management
  • Experience working with diverse populations required; experience working with clients with mental health and/or substance abuse a PLUS
  • Proficient to advanced computer skills
  • Knowledge of Dauphin County community resources REQUIRED
  • Valid driver’s license, clean driving history, and reliable personal vehicle. 
  • FBI, Child Abuse, and State Police Clearances or the ability to obtain.
Our Awesome Benefits Include :
  • Medical, Dental, & Vision Insurance
  • Employee assistance program
  • Life insurance
  • Paid time off
  • Pension Retirement plan
  • 11 Paid Holidays  

Job Tags

Holiday work, Full time, Work experience placement, Immediate start, Afternoon shift, Monday to Friday,

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