Job Description

The Senior Manager of Human Resources at the World Equestrian Center is responsible for overseeing and administering the day-to-day Human Resources function. This role includes managing the HR Manager and ensuring that all HR activities are aligned with the organization's goals. Duties will encompass the areas of recruitment and retention; training and development; benefits administration; employee relations; compensation; and safety and workers’ compensation.

Essential Functions:

• Oversee the HR Manager in managing the applicant tracking system and flow through with hiring managers.
• Provide guidance and support to the HR Manager in recruiting, interviewing, and assisting in selecting qualified associates to fill vacant positions.
• Represent the resort at job and internship fairs.
• Review, revise, and update recruitment collateral as needed.
• Ensure HRIS is updated with all associate files and documentation.
• Assist management and executive team in effectively resolving personnel problems, implementing disciplinary action, managing associate performance, and determining staffing needs.
• Define, develop, and oversee development through training programs for managers/supervisory personnel as well as hourly associates. Training will include new employee onboarding, orientation, guest service training, skill training, regulatory training, anti-harassment, and anti-discrimination training.
• Maintain company compliance with all existing governmental and labor law reporting requirements.
• Manage the administration of workers' compensation and work with the employee leasing company and carriers appropriately on claims.
• Maintain an active role on the property's Safety Committee.
• Conduct employee investigations when needed and address all employee complaints/grievances within a timely manner.
• Provide guidance and counseling to the General Manager, leadership team, and team members.
• Maintain competitive wage and benefit information. Make appropriate recommendations for changes as merited.
• Ensure managers and supervisors use coaching & counseling to address performance concerns/issues.
• Administer the annual performance review process.
• Manage all personnel files.
• In-depth knowledge of employment labor laws, workers’ compensation, leave administration, and OSHA regulations.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality at all times.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Have complete knowledge of all policies, standards, and procedures of the department.
• Be familiar with resort services, amenities, and outlets.
• Maintain cleanliness of work area.
• Adherence to all safety rules and regulations.
• Compliance with all company policies and procedures as described and communicated by management.
• Additional duties as assigned by management.

Physical Requirements: These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• Associate must be able to sit in the same position for up to 8 hours a day consecutively.
• Associate may have to stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch, or crawl.
• Associate is often required to sit and use their hands and fingers to handle or feel.
• Vision abilities required by this job include close vision.
• Associate must talk and hear.

Qualifications, Education, Experience, Skills, and Abilities:

• Minimum of 5 years human resources management experience in benefits, recruitment, employee relations, training, and worker’s compensation required.
• Strong organizational, communication, and leadership skills.
• Computer literate in Word, Excel, and PowerPoint.
• Ability to work well under pressure and handle multiple duties.
• Must be able to effectively communicate both verbally and in written form, with all levels of team members, guests, and owners in an attentive, friendly, courteous, and service-oriented manner.
• Bilingual fluency helpful but not required.
• Must be effective at listening to, understanding, and clarifying concerns raised by team members and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• PHR or SHRM-CP Certification helpful but not required.

Preferred Qualifications:

• Experience in the hospitality industry.
• Proven track record of implementing HR strategies that align with business goals.
• Experience with HRIS systems and data analytics.
• Strong problem-solving skills and ability to think strategically.
• Demonstrated ability to lead and develop a team.
• Knowledge of international labor laws and regulations.

Key Performance Indicators (KPIs):

• Recruitment Efficiency: Time taken to fill vacant positions and the quality of hires.
• Employee Retention: Employee turnover rate and retention of top talent.
• Training Effectiveness: Completion rates of training programs and improvement in employee performance.
• Compliance: Adherence to labor laws and regulations, and the number of compliance issues resolved.
• Employee Satisfaction: Results from employee satisfaction surveys and feedback.
• Performance Management: Timeliness and effectiveness of performance reviews and disciplinary actions.
• Safety and Workers’ Compensation: Number of workplace incidents and effectiveness of workers’ compensation claims management.

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